Assistant Box Office Manager

ASM Global•Sioux Falls, SD

4d•Onsite

About The Position

The Assistant Box Office Manager is responsible for overseeing ticket sales and all aspects of Box Office operation by performing the following duties personally or through subordinates.

Requirements

High school diploma or equivalent
1-2 years of related experience required (or a combination or education and experience)
Experience in accounting and customer service is essential
Proficiency in Microsoft Office.
Ability to prioritize tasks and to handle multiple tasks at a time.
Good communication, problem solving and organizational skills.
Excellent customer service and public relation skills.
Ability to work event hours, including nights and weekends.

Nice To Haves

Box Office experience in a similar environment preferred
Supervisory experience preferred

Responsibilities

Assists in programming ticketing systems for events and works closely with event promoters.
Prepares a daily business transaction report.
Prepares nightly deposits and reconciliations.
Supervises and schedules ticket sellers.
Processes group sale orders and complimentary ticket requests.
Prepares cash banks and daily inventory of all tickets distributed and available for sale.
Assists with preparation of the final box office statement for settlement of each event.
Responds to customer service requests and complaints to maintain a positive rapport with the ticket buying public.
Maintains a file on each event that consists of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits, and ticket inventory schedules.
Maintains accurate count of tickets sold and money received from ticket seller banks.
Open/close ticket window as needed.
Other duties as assigned.