Box Office Supervisor

AXS•Denver, CO

4d•$21•Onsite

About The Position

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. The Role AXS is seeking a Box Office Supervisor to join our team in Denver, CO. The Box Office Supervisor oversees part time ticket sellers and on location box office operations for events at City of Denver owned venues.

Requirements

High School Diploma or its equivalency
3+ Ticketing or live event experience, especially working with ticketing systems.
Experience in Customer Service.
Experience leading and mentoring preferred.
Ability to adapt to a new environment, learn new skills, and interact with a variety of personalities and work styles.
Excellent written and verbal communication skills.
Strong, detailed organizational skills.
A positive, service oriented attitude.
An ability to prioritize effectively and work efficiently under pressure.
Computer literacy.
Proficiency in Microsoft Office, Excel, Outlook and other web-based software platforms.
Able to work successfully in a collaborative/team environment.

Nice To Haves

Project management experience.
Flexibility and willingness to work nights, weekends, and occasional holidays according to event needs.

Responsibilities

Adhere, communicate and reinforce the policies and procedures of AXS, the City of Denver, and related properties.
Coordinate with AEG, Live Nation, and various promoters with the AXS and Venue staff on-site to ensure ticketing and box office needs are met.
Assist with the management of updates to holds, maps, capacities, etc
Ensure the event is ready for night of show settlement and post event settlement.
Attend pre-event walkthrough meetings with venues to ensure a thorough and comprehensive evaluation of the space and equipment needed to perform box office operations, as needed
Schedule reports and maintain reporting needs on-site for promoter and venue.
Responsible for box office safe and all monies inside while on-site.
Perform pre-event check list to include, but not limited to: Preparing ticketing seller banks, preparing will call, coordinating with promoter, venue, fan clubs and VIP packagers on box office needs, etc.
Verify and count all ticket seller reconciliations.
Send night of show event reports to clients and promoters.
Ensure ADA compliant ticketing practices.
Report and follow up on any ticketing equipment repair issues.
Perform other duties and responsibilities as assigned.