Box Office Manager

Shenandoah University•Winchester, VA

2d•Onsite

About The Position

Shenandoah University’s Box Office is accepting applications for a Box Office Manager. This is a full-time benefited position located on our main campus in Winchester, Virginia. The Box Office Manager works under the direct supervision of the Executive Director of Performances & Engagement and in close coordination with the Communications Manager and Managing Director of Shenandoah Summer Music Theatre/Director of Patron Services & Engagement. As a key team member of the Performance Operations staff, the Box Office Manager oversees all critical functions of the conservatory’s box office operations, including regular administration and maintenance of the Tessitura database; processing ticket sales, renewals, group sales, and donations; running financial and ticket-based reports; overseeing the tasks of the Senior Box Office Associate and all box office associates (work-study students and SSMT hired associates); ensuring exceptional customer service for our patrons and donors; and assisting with audience engagement and development by coordinating, designing, and sending patron communications. With more than 150 ticketed performances year-round, including a busy summer musical theatre season, the Box Office Manager works an estimated 40 hours per week, including performance nights and weekends.

Requirements

Works an estimated 40 hours per week, including performance nights and weekends.

Responsibilities

Oversees all critical functions of the conservatory’s box office operations.
Administers and maintains the Tessitura database.
Processes ticket sales, renewals, group sales, and donations.
Runs financial and ticket-based reports.
Oversees the tasks of the Senior Box Office Associate and all box office associates (work-study students and SSMT hired associates).
Ensures exceptional customer service for patrons and donors.
Assists with audience engagement and development by coordinating, designing, and sending patron communications.