Box Office Intern

Attain Sports•Frederick, MD

11d

About The Position

The Frederick Keys Box Office Intern is a part-time internship designed only for current university students who will be receiving college credit for participation in this internship. The Box Office Intern will be gaining real-world experience with responsibilities within the organization. They will receive the opportunity to learn and observe how a professional sports organization operates and gain valuable skills in communication, fan experience, sports ticket sales.

Requirements

College sophomores, juniors, seniors, or graduate students working for academic credit in Sport Management, Business Management or Sales
Thorough knowledge of the Microsoft Suite (Word, Excel, and PowerPoint)
Ability to uphold company and Attain customer service standards
Individual must be energetic, enthusiastic, and a dedicated team player
Excellent interpersonal skills
Ability to work event nights, weekends, and holidays as required
Excellent written and verbal communication skills
Ability to pay attention to details

Responsibilities

Assist in preparation of gameday ticketing needs
Gain knowledge and experience in servicing group and individual tickets
Gain experience in clear and friendly phone manners
Work Frederick Keys home games as directed by the Box Office Manager
Spend time shadowing and learning from Box Office Manager
Represent the organization, as needed, at outside events and appearances
Place group events, season ticket plans, and individual ticket purchases into TicketReturn
All other duties assigned by Box Office Manager, Senior Marketing and Game Day Manager, and General Manager of the Keys
Assist with the preparation of the Box Office for game day.
Assist in working Box Office windows
Assist in tracking and documentation of redeemed vouchers and codes
Engage with fans and ensure top customer service at Box Office