Box Office & Guest Services Coordinator (FT)
About The Position
The Box Office and Guest Services Coordinator is a significant interface between the Jewish Community Center and our Cultural Arts patrons tasked with providing exemplary customer service and support. Cultural Arts programming has 100+ events per year, many times requiring night-time and weekend flexibility. Under the direction of the Director of Cultural Arts execute the day-to-day functions of the Box Office for New Jewish Theatre and other Cultural Arts programs such as Jewish Film Festival, Jewish Book Festival, Used Book Sale, Youth Theatre and Theatre Unlimited. The Box Office sells tickets online, via mail, over the phone and as a walk-up service.
Requirements
- High School Diploma or GED is required.
- Strong written and oral communication skills.
- Ability to multitask, manage changing priorities and be very organized is required.
- Demonstrated customer service skills interacting with the public is required.
- Must be able to provide excellent customer service across various mediums: phone, email, in person, etc.
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Able to bend and lift objects weighing up to 25 pounds, work seated at a desk, move throughout the buildings.
- Available nights and weekends as needed to run Box Office for 100+ events per year.
Nice To Haves
- College Degree in closely related field is preferred.
- Prior box office experience along with usage of on-line ticketing systems is preferred.
- Social Media experience a plus.
Responsibilities
- Address customer inquiries and concerns in a timely and courteous fashion while providing exemplary customer service.
- Work with program directors and marketing to build seasons of shows or speakers in the ticketing system to sell those tickets.
- Utilize online ticketing software to perform daily activities required for accurate processing, handling, distribution, reconciliation, reporting, and documentation of ticket sales.
- Pull and analyze reports of ticket sales to assist New Jewish Theatre Artistic Director with royalty reports.
- Keep detailed logs of activities and inform supervisor of any customer concerns requiring escalation.
- Assist Cultural Arts Staff with acquisition of new patrons via phone calls, emails, texts, etc.
- Organize concessions for NJT, manage inventory, handle, and process cash, and make deposits.
- Assist with mailings from various departments.
- Greet and welcome all guests, members and patrons who enter the Arts & Education Building entrance and provide them with assistance and direction.
- Assist Cultural Arts Staff with event promotion as needed, including social media posts and outreach for program FB and Instagram pages.
- Other duties as assigned by supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
