Box Office Associate - Hourly/Part-Time

City of La Mirada • La Mirada, CA

11d • Onsite

About The Position

Under general supervision, performs a variety of duties in the Theatre Box Office and administrative offices. Ensures an excellent guest experience by selling tickets to theatre events via multiple channels, answering patron inquiries, and processing transactions using a computerized ticketing system. Responsibilities include preparing daily reports, managing cash drawers, maintaining office files, and adhering to city and departmental policies.

Requirements

• Must be at least 18 years old.
• Knowledge of personal computers; computerized ticketing systems preferred; computer skills, web-based applications, and data processing software; telephone etiquette; basic bookkeeping functions; cash, credit card, or other revenue transactions; general office procedures.
• Ability to accurately perform ticket sales transactions; communicate clearly and concisely, orally and in writing; work in a high-volume and sometimes stressful environment; work irregular hours including evenings, weekends, and holidays; exercise good judgment, courtesy, and tact, and utilize quality customer service skills and techniques; perform basic mathematical functions with speed and accuracy; present a clean, neat appearance appropriate for public contact.
• Lift up to 25 lbs.
• One year of experience in a position with public contact is required.
• Computer experience is required.
• Graduation from high school or the equivalent is required.
• Possession of a valid California Class C driver license is required.
• A completed online application and supplemental questionnaire (if applicable) are required to be considered for this position.
• Candidates will be required to pass a City administered pre-employment requirements to include live scan fingerprinting and a medical examination as part of the Selection Process.

Nice To Haves

• Computerized ticketing systems preferred.
• Experience in a computerized box office or ticketing position is desired.

Responsibilities

• Ensure an excellent guest experience.
• Sells tickets to theatre events at box office, by telephone, over the Internet, or through mail order.
• Answer patron inquiries which may include questions about current and upcoming shows, parking, dining, and other general information inquiries.
• Uses a computerized ticketing system to process ticket sales, refunds and exchanges, payments, and reconcile all transactions.
• Prepares daily cash reports and bank deposits.
• Responsible for box office cash drawers including maintenance of security, set up of starting cash fund, and balancing of funds.
• Verifies and reports all cash, credit cards, gift certificates, refunds, and exchange transactions.
• Maintains office files, supplies and database.
• Adheres to City and departmental policies and procedures; performs related work duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED