Bowling Mechanic A

Angel Of The Winds Casino Resort•Arlington, WA

1d•Onsite

About The Position

Angel of the Winds, the World’s Friendliest Casino Resort, is seeking a Bowling Mechanic to maintain center equipment, train technicians, and ensure the highest level of operating proficiency for all bowling center equipment. This role requires exceptional guest service, a positive attitude, and adherence to company values. The Bowling Mechanic will be responsible for maintaining pinspotters/setters, automatic scoring equipment, lanes, and other bowling center equipment, managing parts inventory, and ensuring a clean and safe working environment. They will also respond to customer complaints, train technicians on safety procedures, and ensure compliance with all relevant regulations and company policies.

Requirements

Exceptional guest service skills are required.
Combination of education and 5-10 years of experience working as a mechanic or maintenance technician in a customer service-oriented environment.
Has experience working with belt driven mechanically timed systems and understands the mechanics/has ability to repair belt systems.
Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems.
Ability to prepare reports, correspondence, charts, forms and other information and instructions.
Knowledgeable in bowling operations - 1 year of experience required.
Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.
Working knowledge and understanding of MSDS, OSHA requirements, and biohazard clean up and disposal.
Must be 18 years of age or older.
Must be able to obtain and maintain a Class B gaming license with the Stillaguamish Tribal Gaming Agency.
Technical certificate in an industrial related field.

Nice To Haves

AMF Pinsetter Experience is preferred.
Open availability, including weekend nights and holidays as required.

Responsibilities

Maintaining the center equipment under the direction of the Manager and/or Bowling Supervisor.
Training Tech’s and new hires, working with the Bowling Manager/and or Supervisor to ensure they are following a documented training schedule and progressively building their Bowling technician skills in a 16 lane center.
Creating Tech break schedules and filling in when needed to cover the shifts for Tech PTO/Call out coverage.
Assisting in maintaining pinspotters/setters, automatic scoring equipment, lanes and all other bowling center equipment at the highest level of operating proficiency.
Maintaining and replenishing correct parts inventory by recording machine repairs and parts used.
Following established Preventive maintenance program.
Maintaining a clean work area and a safe working environment.
Responding to customer complaints about machine malfunction; analyzes the mechanism to find the root of the problem.
Training Tech’s to abide by the Machine Area Safety Procedures and Standards of Operation.
Following and ensuring that Policies and Procedures of the Bowling property and Casino Operation are followed.
Ensuring compliance with Tribal, State, Federal regulations.
Ensuring control/protection of company assets.
Communicating in a clear and professional manner.
Working well with others and taking feedback well.
Getting in, out and on top of machines with the ability to perform repairs/maintenance in constrained area.
Working and concentrating in a loud and chaotic environment.
Working with Tech's to create and maintain a daily/weekly and annual preventative maintenance calendar.
Troubleshooting and repairing mechanical and electrical systems.
Understanding belt driven mechanically timed systems.
Performing other duties as assigned.