Bowling Bar Shift Lead

Wildhorse Resort & Casino•Pendleton, OR

1d•Onsite

About The Position

The Bowling Bar Shift Lead is responsible for promoting exemplary guest service standards, maintaining a clean and safe work environment, and supervising bar staff. This role involves coaching, training, scheduling, and enforcing beverage service regulations and health/safety policies. The Shift Lead will also assist in updating training materials, communicating professionally with customers and staff, monitoring drink preparation, and maintaining organized alcohol storage. Participation in meetings and identifying areas for improvement are also key aspects of the position. The role requires adherence to company policies, laws, and safety codes, with open communication to the Manager and staff to ensure high-quality service.

Requirements

Two (2) years experience as a bartender
One (1) year of supervisory experience.
High School Diploma or GED.
Trained/knowledgeable of various liquor recipes.
Dependable work history to work flexible schedules.
Excellent interpersonal, guest service, leadership, communication, analytical, decision-making, and problem-solving skills are required.
Stand and/or walk for long periods; work in a smoke-filled environment; perform repetitive motions with arms, elbows, wrists, hands, and fingers; bend, lift, and maneuver 50 lbs; and have good visual and auditory acuity to respond appropriately.
Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
Possess or obtain a Food Handler Certification and an OLCC server permit within 30 days of employment.
Requires a criminal history background check.
Must be at least 21 years of age.

Responsibilities

Promotes exemplary guest service standards through prompt, efficient, and friendly service.
Promotes a clean, safe, and healthy work environment at all times for employees and guests.
Supervision of staff to include performance, coaching, counseling, employee orientation, training, and staff scheduling.
Maintains bar service areas and ensures clean, organized maintenance.
Enforces all beverage service regulations, and health and safety issues for both employees and customers by WRC Alcohol Policy and OLCC Policies and procedures.
Assists and maintains with updating training manual, policies, and procedures for main bar tasks and areas of responsibility.
Communicate with customers and staff in a professional and timely manner.
Assists in the training of staff and monitors their handling and preparation of drinks, ensuring consistency of recipe, product, and presentation.
Assists in maintaining a well-organized alcohol storage facility, and ensures proper controls are in place to protect all property used in the service of alcohol.
Participates in informative, weekly meetings when assigned.
Complies with an employee handbook, applicable laws, department policies and procedures, safety codes, etc.
Identifies areas needing improvement and develops strategies that can be implemented.
Keeps open communication with the Manager and staff members to ensure the highest quality of service.
Performs other duties as assigned.