Boutique Operations Associate
About The Position
Richemont, a global leader in the luxury sector, is seeking a Boutique Operations Associate. This role reports to the Boutique Manager and is responsible for maintaining boutique operations and contributing to its profitability through efficient inventory management. The associate will ensure stock accuracy, manage stockroom organization, handle deliveries, process stock transfers, and support end-of-season returns. This position also involves participating in team briefings, sharing operational information, communicating with other stores, and ensuring compliance with Richemont processes. The role requires administrative support, including managing shipping documents, VAT documents, and store supply orders, as well as assisting the manager in formalizing operating procedures.
Requirements
- Previous experience in retail sales; jewellery or high-end luxury product sales is preferred.
- Strong understanding of Customer Service needs and customer priorities.
- Ability to establish and maintain effective relationships with customers and gain their trust and respect.
- Excellent interpersonal, communication and computer skills are needed.
- Strong attention to detail with the ability to handle multiple tasks simultaneously.
Nice To Haves
- Jewellery or high-end luxury product sales experience
Responsibilities
- Ensures permanent accuracy of stock in store and organizes weekly/monthly cycle counts
- Ensures efficient organization of stockroom and on-the-floor stocks and supervises impeccable state at any time of the day
- Ensures good reception of deliveries from central warehouse and controls upon reception
- Manages and follows up on stock transfer between stores or stock sent for commercial activities
- Organizes end of season returns
- Participates in the morning team briefings and shares important operational information including daily deliveries and stock updates
- Supports stock requests from team members
- Shares inventory results, consignment issues and all other topics to finance team
- Communicates with other stores on best practices and issues they may have encountered
- Translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
- Responsible for the follow up and management of all shipping documents/ VAT DOCUMENTS
- Supports the manager to formalize and update the operating procedures of the boutique (stocks, cash desk, security)
- Provides administrative support to the team in booking couriers, deliveries, transfers
- Completes store supply orders
- Supports the manager to ensure perfect compliance with Richemont processes
Benefits
- Company sponsored health, dental, drug, and vision programs
- Income protection solutions including life insurance, disability benefits
- RRSP program with employer match
- Paid time off
- Maternity leave top-up program
- Access to the employee assistance program
- Volunteer days off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
