Boutique Manager | Garden State

Honey Birdette • Paramus, NJ

19h • Onsite

About The Position

Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, innovative, and a little cheekier than you would expect, Honey Birdette has quickly become the most talked about lingerie brand. We inspire, create curiosity, and empower women through their beauty and confidence.

Requirements

• 3-5 years of customer service experience.
• Experience working in a retail environment, preferably in luxury lingerie.
• Experience in managing and cultivating a high performance sales team.
• Ability to improve customer satisfaction and drive customer loyalty.
• A strong commitment to excellent customer service.
• Clienteling experience preferred.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Excellent leadership, interpersonal and communication skills.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Ability to work in a fast-paced environment.
• Analytical thinker with demonstrated business acumen.
• Experience reviewing and analyzing business reports and moves to immediate and deliberate action to achieve results.
• Ability to problem solve and juggle multiple tasks and priorities.
• Ability to monitor/track progress and incorporate feedback into decision-making.
• Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
• Ability to adhere to a flexile schedule, working nights, weekends, and holidays.
• Must have unrestricted access to work in the U.S.
• Must be at least eighteen (18) years of age.

Responsibilities

• Manage daily operations of the boutique, including delivering sales goals, building strong client relationships and community outreach, and leading a team to exceed customer expectations.
• Ability to multi-task and understand how to prioritize work to ensure customers come first.
• Oversee the team’s performance, providing a world-class client experience and ensuring the floor is organized and visually appealing, while driving sales results.
• Support Area Leader by ensuring the Team follows scheduling expectations and meets state and federal employment laws and regulations.
• Manage and motivate the Team with a rigorous performance management cycle.
• Attend to client needs with a sense of urgency and professionalism.
• Be responsible for inventory management, visual merchandising, store operations, sales generation and cultivating a positive work environment.
• Resolve all employee and client issues quickly, diplomatically, and tactfully.
• Meet and exceed all KPIs and sales goals.
• Personally demonstrate and teach teams to maximize our customers experiences through a thriving clienteling program.
• Serve as a role model and teach teams to build strong client relationships by selling toys, bondage and conducting bra fittings with the goal of selling multiple sets of lingerie.
• Create a high performance selling culture where our Honeys meet and exceed established performance goals and benchmarks in toys, bondage, lingerie, appointments and IG followers.

Benefits

• Competitive medical, dental, vision insurance plans with FSA and Dependent Care FSA options.
• Generous and Parental Leave Policy with eligibility extended to all parents regardless of gender or primary/secondary caregiver status.
• Pet Insurance for those who need it too!
• Employee Assistance Program.
• Pre-tax Transportation/Commuter Benefits options.
• Generous product discount!
• Paid Time Off.
• Employee Resource Groups.
• 401K program with Company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed