Boutique Consultant - Griffith - PT
About The Position
The Boutique Consultant provides exceptional customer service in a specialty retail environment focused on curated, preowned formal and special occasion apparel. The role delivers personalized shopping experiences, helping customers choose high-quality formalwear while maintaining boutique standards. The position also supports mission-driven resale operations, including intake, merchandising, inventory care, and general store operations as needed. The position reports to the Store Manager, who evaluates performance annually. The Consultant embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds its core values: Relentless Pursuit of Excellence, Customer First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.
Requirements
- High school diploma or equivalent, or the ability to obtain one through The Excel Center.
- Strong customer service skills, a friendly and professional demeanor, and confidence working one-on-one with customers.
- Previous experience in a retail or boutique environment, with knowledge of formalwear brands and sizing.
- Excellent communication, strong organizational skills, and attention to detail.
- Genuine interest in fashion and alignment with the mission of nonprofit, sustainable resale.
- Proficiency with industrial garment steamers, tagging guns, and basic POS inventory management software.
- Ability to pass a criminal background check and drug screen.
- Reliable transportation, a current driver’s license, and proof of insurance to travel to different job sites.
- Authorized to work in the United States.
- Flexible availability.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions and look up or down.
- Ability to lift and/or move up to 50 lbs.
Nice To Haves
- Familiarity with social media platforms such as Instagram and TikTok for content creation.
Responsibilities
- Provide expert styling and personalized service to customers shopping for formalwear for proms, galas, weddings, and pageants, including recommendations on fit and accessories.
- Create a welcoming and inclusive boutique atmosphere by greeting and engaging visitors.
- Operate the POS system to process transactions, returns, and store credits, and work toward sales goals through product knowledge, personalized service, and suggestive selling.
- Inspect donated or consigned formalwear for condition and cleanliness according to acceptance guidelines.
- Maintain boutique displays, keep fitting rooms shopper-ready, and implement merchandising plans that reflect current trends.
- Prepare and care for garments by steaming, tagging, and labeling items according to boutique standards.
- Track inventory and stock rotation, and assist with pricing and periodic inventory counts as directed by management.
- Collaborate with the Marketing Team to produce social media content showcasing boutique inventory.
- Follow store policies, safety standards, and loss prevention practices, including opening and closing procedures.
- Cross-train store personnel to assist in the boutique, perform additional duties in the general retail store area, and collaborate with team members to support daily operations.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
