Boutique Advisor

Groupe Nordik•Chelsea, QC

6d•Onsite

About The Position

Nordik Spa Village is a haven of well-being offering the largest selection of mind and body wellness experiences in North America. It allows guests to reconnect with the elements, each other, and themselves, serving as a refuge from modern life. Working at Nordik Spa Village means joining a warm and welcoming community where employees are valued as craftsmen. The mission is to provide guests with a moment of respite, enabling them to rediscover their well-being and live happier, longer lives. The role of a Boutique Advisor is to cultivate peace within this passionate and dedicated team, characterized by enthusiasm, helpfulness, conscientiousness, discretion, and respect for guests and colleagues.

Requirements

Two or more years of experience in customer service.
Computer skills.
Interpersonal and good communication skills.
Positive and professional attitude.
Ability to solve problems quickly.
May have to deal with some stressful situations.
Ability to lift and stand for long periods of time.

Nice To Haves

A college degree in tourism, hospitality, administration, management or other relevant training.
Knowledge of other languages.

Responsibilities

Participate in the smooth daily operation of the boutique by welcoming all clients (VIP, massage therapy & care clients, and product purchasers).
Orient customers, identify their needs, and personalize their experience.
Offer advice to customers for product purchases.
Support other teams to ensure customer experience meets company standards.
Provide exceptional hospitality service.
Answer questions about in-store products and massage therapy/treatment services.
Recognize and create sales opportunities.
Maintain an orderly appearance in the boutique.
Greet massage therapy and health care clients and accompany them to their appointments.
Manage the cash register and various customer payment tools.
Produce daily reports.
Contribute to customer satisfaction with the Spa Experience.
Participate in the optimization of the scheduling of massage rooms.
Perform any other related task requested by their immediate superior or required by their duties.