BOULUD SUD BAR HOST/HOSTESS

MDM Group Marriotts•Miami, FL

7d•$18 - $20•Onsite

About The Position

The Host/Hostess is the first and last point of contact with the guest and is responsible for greeting, seating, and saying goodbye to guests and maintaining the restaurant’s flow during service. He/she will also take and confirm reservations over the phone, retrieve messages and return phone calls in a clear, concise, and accurate manner. The Host/Hostess needs to be polite, friendly, and well-groomed at all times as well as clear, concise, and accurate when taking and confirming reservations over the phone. He/she must be aware of regular guests so they can address them by name, remember where they like to sit, and any other requests that they may have. They need to be aware of the reservations for every service period, and if there are any VIPs/PXs dining in the restaurant. The host/hostess will report directly to Dining Services Director. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Requirements

High school diploma/G.E.D. equivalent
2 years of experience is required
No supervisory experience is required
English Language Proficiency

Nice To Haves

Customer Service Orientation
Interpersonal Skills
Team Work
Diversity Relations
Communication
Listening
Telephone Etiquette Skills
Integrity
Positive Demeanor
Dependability
Presentation
Safety Orientation
Adaptability/Flexibility

Responsibilities

Greeting, seating, and saying goodbye to guests.
Maintaining the restaurant’s flow during service.
Taking and confirming reservations over the phone.
Retrieving messages and returning phone calls.
Being aware of regular guests and their preferences.
Being aware of reservations and VIPs/PXs.
Reporting work-related accidents, or other injuries immediately upon occurrence to the manager/supervisor.
Completing appropriate safety training and certifications.
Following property-specific procedures for handling emergencies.
Identifying and correcting unsafe work procedures or conditions and/or reporting them to management and security/safety personnel.
Following company and department safety and security policies and procedures.
Protecting the privacy and security of guests and coworkers.
Maintaining confidentiality of proprietary materials and information.
Following company and department policies and procedures.
Ensuring uniform, nametags, and personal appearance are clean, hygienic, and professional.
Protecting company tools, equipment, machines, or other assets.
Welcoming and acknowledging every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Addressing guests' service needs in a professional, positive, and timely manner.
Thanking guests with genuine appreciation and providing a fond farewell.
Actively listening and responding positively to guest questions, concerns, and requests.
Anticipating guests' service needs.
Engaging guests in conversation regarding their stay, property services, and area attractions/offerings.
Assisting individuals with disabilities.
Assisting other employees to ensure proper coverage and prompt guest service.
Speaking to guests and co-workers using clear, appropriate and professional language.
Answering telephones using appropriate etiquette.
Talking with and listening to other employees to effectively exchange information.
Discussing work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly.
Supporting all co-workers and treating them with dignity and respect.
Developing and maintaining positive and productive working relationships with other employees and departments.
Partnering with and assisting others to promote an environment of teamwork and achieve common goals.
Complying with quality assurance expectations and standards.
Standing, sitting, or walking for an extended period or an entire work shift.
Moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
Monitoring dining rooms for seating availability, service, safety, and well-being of guests.
Maintaining cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Notifying management of maintenance repairs issues.
Reporting any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention.
Assisting your and other departments when needed to ensure optimum service to guests.
Checking menus to ensure they are current, clean, plentiful, and wrinkle-free.
Thanking every guest upon departure, inviting them to return, and wishing them a fond farewell.
Seating guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guests, etc.
Guiding guests through the dining rooms and providing any needed assistance.
Moving and arranging tables, chairs, and settings and organizing seating for special-needs groups.
Greeting guests and determining the number at their party.
Ensuring place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.