Borrowing Services Head

University of Wisconsin Milwaukee • Milwaukee, WI

12d

About The Position

The Golda Meir Library seeks an outgoing, friendly, and customer-focused individual to serve as the head of Borrowing Services, a recently redesigned location that supports users in checking out, returning, and renewing items from our exceptional collections. Borrowing Services also oversees course reserve, interlibrary loan, the checkout of laptops and other equipment and maintenance of the physical collection. The position supervises six full-time staff and 20-25 student employees and supports the provision of excellent service to the UWM community and other library visitors. Working under the Associate Director of Access Services & Operations, the position responsibilities include the following: Daily supervision of six staff members that preside over day-to-day operations within Borrowing Services. May require weekend or evening hours in case of staff absence. Services include: Equipment Interlibrary Loan Local loans Reserve Services Resource Sharing Shelving Maintenance Welcome Desk Determines appropriate staffing levels and schedules for employees to maintain quality service, emphasizing approachability, responsiveness, knowledge, and patience. Oversees and manages student budgets. Sets short-term and long-term goals and objectives for all direct reports. Communicates the strategic direction of the department as determined by leadership. Designs, develops, and provides leadership on projects, programs, procedures, workflows and services. Resolves issues, and answers questions that are complex and highly specialized in nature. Develops proposals and initiatives related to borrowing policies and procedures. Serves as liaison to university offices, including the Dean of Students, Accounts Receivable, PantherCard Office, and University Information Technology Services (UITS) for activities related to library fines, identity management records, and campus data used in the maintenance of the UWM Libraries’ user database. Serves on committees to advance librarianship at the campus, local, and/or state and levels.

Requirements

• MLS/MLIS from an ALA-accredited institution.
• Three years’ experience in an in-person customer service-based environment.
• Two years’ experience of direct supervisory experience of professional and/or para-professional staff.

Nice To Haves

• Evidence of three years' experience with Ex Libris’ Alma library management system, specifically within the Fulfillment Unit functions.
• Alma Administration Certification.
• Evidence of three years’ experience with Atlas Systems’ ILLiad product.
• Proficiency with Microsoft Office Suite programs: This includes Office 365 Cloud based systems: Teams, One Drive, Share Point, Word, Excel, etc.
• Outstanding interpersonal, presentation, and communication skills.
• Demonstrated leadership and supervisory skills, with the ability to motivate, guide, and support team members to achieve high performance and maintain a positive work environment.
• Ability to manage confidential information with discretion.
• Strong problem-solving skills and ability to discern multi-layered environments.
• Ability to work in a highly collaborative and consistently changing environment.
• Demonstrated commitment to customer service.
• Willingness to mentor and support staff development.
• Evidence of ability to deal with a variety of personality types.

Responsibilities

• Resolves complex issues which may impact policies and procedures within area of specialization
• Advances librarianship or archives at the campus, local, and state level through committee participation
• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees
• Oversees day-to-day operational services in the unit's area of specialization
• Determines appropriate staffing levels and schedules employees to maintain quality service
• Sets quality standards and competencies and trains employees on changes. Assesses and adjusts as needed
• Improves processes, procedures, or services

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees