Head of Client Advisory, Services

Citi • New York, NY

1d

About The Position

Generate thought leadership content on product and macro-market trends for both internal and external use, as well as on industry direction and best practices for clients. Provide strategic inputs on the future product pipeline to business teams, influencing product development by offering insights on client needs. Advise on future connectivity and network distribution channel options to enhance client reach and service delivery. Analyze competitive threats and identify new opportunities within the market landscape. Participate actively in client demonstrations and workshops, showcasing our capabilities and gathering client insights. Coordinate client event planning with the Marketing team to ensure impactful client engagement opportunities Coordinate and partner with sales on client messaging and outreach Foster business collaboration and design to deliver payments, liquidity, financing and asset servicing in support of rapidly growing businesses, especially in the digital business arena. Consult on challenges of operating in both developed markets and emerging markets with changing cross border and new business corridors. Extensive and profound experience in strategy, industry and sector research, e-commerce platforms, digital banking and corporate finance Strong understanding of financial services products, market structure and dynamics, and client needs across the specified business areas. Proven ability to develop and articulate thought leadership content. strong communication and presentation skills, capable of engaging with senior stakeholders and diverse client types with corporate sectors and asset managers. Strong analytical skills to assess market opportunities, competitive threats, and product fit. Experience in client-facing roles, participating in client discussions, demos, and workshops. Ability to collaborate effectively with cross-functional teams, including business, sales, and marketing, and with the five product organizations of Services. Possess a strong commercial mindset, essential for contributing to business growth as a trusted advisor. Be a highly motivated self-starter, with excellent communication skills, able to influence and align peers and partners to execution across a large, global, matrix organization. Experience in product development or strategy within a financial services context, specifically in Issuer Services, PDS, Investor Services, Liquidity Management, or Trade Services Familiarity with digital assets, partnerships, investments, and emerging commerce trends.

Requirements

• Extensive and profound experience in strategy, industry and sector research, e-commerce platforms, digital banking and corporate finance
• Strong understanding of financial services products, market structure and dynamics, and client needs across the specified business areas.
• Proven ability to develop and articulate thought leadership content.
• strong communication and presentation skills, capable of engaging with senior stakeholders and diverse client types with corporate sectors and asset managers.
• Strong analytical skills to assess market opportunities, competitive threats, and product fit.
• Experience in client-facing roles, participating in client discussions, demos, and workshops.
• Ability to collaborate effectively with cross-functional teams, including business, sales, and marketing, and with the five product organizations of Services.
• Possess a strong commercial mindset, essential for contributing to business growth as a trusted advisor.
• Be a highly motivated self-starter, with excellent communication skills, able to influence and align peers and partners to execution across a large, global, matrix organization.
• Experience in product development or strategy within a financial services context, specifically in Issuer Services, PDS, Investor Services, Liquidity Management, or Trade Services
• Familiarity with digital assets, partnerships, investments, and emerging commerce trends.

Responsibilities

• Generate thought leadership content on product and macro-market trends for both internal and external use, as well as on industry direction and best practices for clients.
• Provide strategic inputs on the future product pipeline to business teams, influencing product development by offering insights on client needs.
• Advise on future connectivity and network distribution channel options to enhance client reach and service delivery.
• Analyze competitive threats and identify new opportunities within the market landscape.
• Participate actively in client demonstrations and workshops, showcasing our capabilities and gathering client insights.
• Coordinate client event planning with the Marketing team to ensure impactful client engagement opportunities
• Coordinate and partner with sales on client messaging and outreach
• Foster business collaboration and design to deliver payments, liquidity, financing and asset servicing in support of rapidly growing businesses, especially in the digital business arena.
• Consult on challenges of operating in both developed markets and emerging markets with changing cross border and new business corridors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed