Borough Operations Liaison

City of New York • New York, NY

2d • $43,143 - $80,000

About The Position

Under the coordination of the Borough Operations Coordinator, the Liaison is responsible for immediate responses to Emergent services and Community Education. The liaison works collaboratively with the Coordinator to ensure efficient service delivery, evaluate constituent concerns, liaise with city agencies on immediate concerns, and collect information to support policy initiatives as identified by the elected official. The ideal candidate will be proactive, detail-oriented, and dedicated to enhancing government responsiveness for the borough.

Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above.
• Education and/or experience which is equivalent to the above.

Responsibilities

• Coordinate and respond to borough-wide emergencies such as fires, retaining wall failures, dilapidated cooperative buildings, and other mass incidents impacting the quality of life.
• Work with FDNY, HPD, DOB, NYPD, and emergency response teams to ensure rapid intervention.
• Serve as the point of contact for emergency-related constituent concerns.
• Track emergency response times, resolution rates, and interagency coordination effectiveness.
• Address non-emergency infrastructure issues including broken streetlights, potholes, water main breaks, open fire hydrants, building-wide gas outages, and transit operational outages (not individual complaints).
• Work with Department of Sanitation, DOT, NY Water Board, MTA, HPD, DOB, and TLC to ensure service delivery.
• Oversee community programming initiatives such as fire safety workshops, heat preparedness programs, and city sanitation initiatives.
• Engage with Community Boards and local organizations to address concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED