Border Network Development Manager (Laredo)

C.H. Robinson•Remote, TX

1d•$77,000 - $173,600•Hybrid

About The Position

C.H. Robinson is seeking a Border Network Development Manager to help build and strengthen the cross-border ecosystem that supports reliable, scalable U.S.–Mexico operations. In this role, you will serve as a key external market representative, developing strategic partnerships with carriers, shippers, cross docks, drayage providers, border warehouses, and customs-adjacent vendors. You will help create customer opportunities, expand carrier capacity, and align vendor relationships to support high-quality service, competitive pricing, and long-term growth. This is a highly collaborative role where you will partner closely with Sales, Operations, Compliance, and Procurement to drive success across the border network. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

Requirements

High School Diploma or GED
Minimum 5 years of experience in logistics, transportation, supply chain, or cross-border roles involving carrier, customer, or vendor engagement
Fluency in written and verbal English and Spanish
Ability to travel up to 25%, (domestic and international)

Nice To Haves

Bachelor’s degree from an accredited college or university
Previous logistics industry cross-border or border-market dynamics (e.g., Laredo, El Paso, Calexico) strongly preferred
Strong organizational and problem resolution skills
Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences
Experience consulting with multiple stakeholders across varying organizational levels, both internally and externally
Ability to build strong relationships with customers, carriers, warehouse partners, and external partners
Thrives in a fast-paced, high-volume, results-driven environment
Prior people leadership experience preferred
Proficient in Microsoft Office Suite of programs
Values a diverse and inclusive work environment

Responsibilities

Diagnose customer needs, qualify opportunities, and support Sales in designing and closing cross-border solutions
Educate internal teams on cross-border requirements, market trends, and operational best practices
Identify continuous improvement opportunities that strengthen shipper experience, network performance, and service execution
Own and develop strategic relationships with warehouse, facility, vendor, and border partners
Conduct business reviews, site visits, and performance discussions to ensure SLA and KPI expectations are met
Negotiate partner renewals, expansions, pricing strategies, and service growth opportunities
Serve as a subject matter expert on cross-border operations, influencing internal strategy and business decisions
Build, develop, and retain a high-quality portfolio of cross-border carriers in partnership with capacity and portfolio teams
Monitor carrier performance across key metrics, including PTA, OTD, dwell, compliance, SOP adherence, and service expectations
Act as the escalation point for major service issues, leading root cause analysis, recovery planning, risk communication, and partner-driven improvements

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities