Bookstore Associate Lead

Focus on the Family•Colorado Springs, CO

21h•$19 - $22•Onsite

About The Position

The Bookstore Associate Lead position exists to provide support including handling cash/receipts, coordination of financial and Bookstore reports, receiving and inventory, communication via signage, internal and external channels, and social media, as well as customer service duties. This position also can lead the team confidently if there is no management on site.

Requirements

Associate’s Degree or equivalent
2-4 years of experience in retail sales, basic accounting, and customer service
In-depth knowledge of FOF mission, philosophy, and values
Ability to handle ever-changing atmosphere of retail environment
Ability to transcend personal issues to be an excellent representative of FOF at all times
Ability to empathize with and calm agitated constituents/customers
Basic understanding of Microsoft Office
Basic understanding of Bookstore Manager Point of Sales software or equivalent
Ability to multi-task
Excellent communication (listening and verbal) and interpersonal skills
Basic organizational skills
Ability to work effectively in a multi-function team environment
Ability to operate point of sales system and standard office equipment (adding machine, multi-line telephone, etc.)
Good presentation skills (presenting or explaining product)
Flexible in work scheduling and workload, including working on Saturdays
Ability to describe product in a competent manner
Strong understanding of the various FOF ministries and how they impact one another
Strong attention to detail and accuracy
Ability to accurately handle money transactions and reconciliations
Aptitude for handling unique situations
Discretion in handling confidential information
Integrity in handling cash
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values
This role is considered a Spokesperson for Focus on the Family and should represent Focus’ position and tone at all times
Approachable, articulate, detail-oriented
Personable, friendly, courteous, and outgoing personality
Self-motivated, able to work without close supervision
Creative, flexible, quick learner, team - oriented

Responsibilities

Sets cash drawers for the day
Prepares daily cash balance, reconciliations, and bank deposits
Prepares daily, weekly, and monthly reports for Bookstore, Finance, and other departments
Manages the cash base in the bookstore
Opens and closes the bookstore on a schedule determined by Bookstore management, including counting the cash drawers
Accesses and works in a secured area with the bookstore safe
Creates and monitors Bookstore communication to include social media, Facebook, newsletter, etc.
Creates signage used in the bookstore
Coordinates internal communication, ImIn, Did You Know, etc.
Is responsible for receiving vendor orders and maintaining backstock
Is responsible for yearly cycle counts of the inventory
Represents the ministry of Focus on the Family to visiting constituency and local customers
Processes sales transactions accurately and efficiently using point of sale software system
Has a comprehensive knowledge of the methods, procedures, and policies within the organization
Answers a variety of correspondence with oversight
Receives, distributes, and screens incoming mail for appropriate distribution; categorizes/prioritizes and prepares responses
Is responsible for processing all customer shipping orders
Is responsible for taking care of customers with defective product via mail
Orders and inventories office supplies; maintains machine supplies and assists with retail supplies
Facilitates onboarding for new employees on policies and procedures specific to the bookstore
Function as back up to management when not available
Assist in identify inventory needs and communicate needs to management
Bible imprinting
Maintain Broadcast Resources and display
Attends regular staff meetings
Performs other duties as assigned