Bookkeeping Operations Specialist
About The Position
The primary responsibility of the Operations Specialist is to perform the data processing functions of the bank. This role involves providing exceptional customer service to internal and external customers by researching and resolving account holder questions and problems, placing stop payments, providing account balances, statement or check copies, or other assistance as needed. The specialist will also assist customers with online/internet banking questions and re-setting locked or dormant NetTeller accounts, and provide support to branch personnel or other departments as needed.
Requirements
- Working knowledge of Microsoft WORD and EXCEL
- Strong communication (written & verbal) and interpersonal skills
- Strong organizational abilities and attention to detail
- Ability to work in a multi-tasking environment
- Accepts responsibility eagerly
- Participating in required compliance training and insuring compliance with all regulations that apply within the scope of the position.
- Maintains comprehensive knowledge of bank policies, procedures, including BSA training, to ensure branch operates in compliance at all times.
Nice To Haves
- Working knowledge of Fedline, 4Sight, Synergy, Vertex (teller system) and/or passport systems helpful, but not required
Responsibilities
- Providing exceptional customer service to internal and external customers by researching and resolving accountholder questions and problems, placing stop payments, providing account balances, statement or check copies, or other assistance as needed.
- Assisting customers with online/internet banking questions and re-setting locked or dormant NetTeller accounts.
- Providing support to branch personnel or other departments as needed.
- Processing incoming and outgoing ACH files and returns through the Federal Reserve, correcting exception items and resolving ACH disputes.
- Handling ACH Notification of Changes (NOC’s) and Notice of Reclamations from Social Security.
- Processing overdrafts (NSF’s) and non-post items.
- Processing incoming and outgoing check adjustments and check returns, including chargeback of returned deposited items and sending large dollar notifications.
- Processing incoming and outgoing wire transfers, performing OFAC search and cross-referencing with wires.
- Processing Automated Fund Transfers.
- Sorting and distributing internal courier mail, delivering mail to post office.
- Assisting customers and branch personnel with ATM/Debit Card questions and maintenance.
- Balancing the Buy/Sell Cash WIP general ledger account.
- Printing and distributing daily, weekly, monthly reports and notices generated by the banking systems.
- Handling Remote Deposit Anywhere verifications and exceptions.
- Participating in required compliance training and insuring compliance with all regulations that apply within the scope of the position.
- Maintaining comprehensive knowledge of bank policies, procedures, including BSA training, to ensure branch operates in compliance at all times.
- Performing all other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
