Works as part of a team to complete accurate insurance billing and bookkeeping functions vital to the management of the MercyOne North Iowa Outpatient Pharmacies. Greets and assists patients/customers in person and on the phone in a professional and confidential manner. Communicates effectively with colleagues and customers alike, being a good listener and adjusting style as needed. Represents Mercy Family Pharmacies in a courteous, friendly, and caring manner. Performs duties with flexibility, adapting to changing schedules and needs of the customers, prioritizing workload accordingly. Contacts 3rd party payers or physician offices as appropriate to resolve third party prescription payment issues (including prior authorization, step therapy, processing questions etc.). Operates pharmacy dispensing and POS technology as needed to complete required job functions. Completes daily, weekly, monthly and yearly financial/banking/accounts receivable duties. Produces financial reports for management and the finance department monthly and as needed. Generates and mails statements to customers monthly. Seeks to keep accounts current—writing letters and calling past due accounts when necessary. Completes timely and accurate billing of claims, including LTC, Hospice, Work Comp, Retail, Medicare, etc.
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Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees