Booking Specialist

Mister Sparky•Lowell, AR

1d•Onsite

About The Position

We are seeking a highly motivated, energetic Booking Specialist with a "go-getter" mentality. In this role, your number one priority is keeping our electrical technicians busy. You won’t just be waiting for the phone to ring—you will actively chase leads, follow up on missed opportunities, and turn unbooked estimates into scheduled jobs. If you are driven, organized, and thrive in a fast-paced environment where your outreach directly impacts our electrical company's success, we want you on our team.

Requirements

You are hungry, self-motivated, and not afraid to pick up the phone and make outbound calls.
You handle objections well and know how to politely but effectively guide a customer toward booking a job.
Strong verbal and written communication skills, with a friendly and confident phone presence.
Ability to juggle answering inbound calls, sending text follow-ups, and managing a busy schedule board without missing a beat.
You are comfortable navigating CRM/scheduling software, texting platforms, and multi-line phone systems.

Nice To Haves

Prior experience using ServiceTitan is highly preferred, but not required.

Responsibilities

Rapidly contact and follow up with all incoming leads via phone calls and text messages to secure bookings.
Actively reach out to unbooked leads, cancelled calls, and paused electrical estimates to win back business.
Execute targeted outbound calling and texting campaigns to existing and potential clients to generate new work.
Work closely with our dispatchers to ensure the right electrical jobs are booked in the right time frames, matching technician skillsets to the calls and optimizing routes.
Strategically schedule jobs to keep the board full, minimizing downtime and drive time for our electricians.
Answer incoming calls with a positive, professional, and empathetic tone.
Address customer inquiries, resolve electrical service concerns, and ensure a five-star customer experience from the first point of contact.
Diligently update customer profiles, lead statuses, and job notes accurately in ServiceTitan.