Booking Coordinator

AirSprint•Calgary, AB

13h•Onsite

About The Position

Have your career take off with us! At AirSprint, our core values of Safety, Integrity, Humility, Service, People, and Community, are ingrained throughout our operations and culture. As a Booking Coordinator within our Owner Services team, you are dedicated to providing outstanding customer service while maintaining those values to the highest standard. With a passion for aviation, customer service-centric attitude, strong skills like communication, organization, a high attention to detail, you will play a key role in enabling our team to go above and beyond, working collaboratively to create exceptional, tailored customer experiences to all of our Owners each time they fly with us.

Requirements

High school diploma or equivalent.
Experience with MS Windows and MS Office required.
Communicate effectively in English, both verbally and in writing.
Find solutions and working together to find a compromise that everyone can be okay with.
Are passionate about providing exceptional customer service.
Have great judgment and decision-making skills.
Are willing to step up and take the lead.
Thrive in a fast paced and agile environment.
Play well with others.
Can roll with the punches without getting flustered.
Are a humble team player and are ready to pitch in wherever you’re needed.

Nice To Haves

Business writing and etiquette courses may be required (supplied by AirSprint).
Written and oral proficiency in French.
Experience in the aviation industry.
Focus on getting things right, down to the last detail.
Are good at handling change and can adjust to new situations.

Responsibilities

With professionalism and conformance to business etiquette, be an ambassador with third party vendors.
Per Owner’s request and as assigned by the Personal Flight Concierge, follow quote - arrangement - communication process for ground logistics (i.e. catering, transportation, expediting of unaccompanied goods, passenger mobility aids, etc.)
Per Owner’s request, coordinate any in-flight requests (i.e. cabin service attendant, level of cabin service, cabin configurations, special commissary, or any other service add-ons), following the quote - arrangement - communication process.
Conduct one-day out, quality control checks to confirm ground logistics will be ready & correct.
Conduct one-day out, quality control checks to confirm in-flight requests will be ready & correct (i.e. cabin service attendant, level of cabin service, cabin configurations, special commissary, or any other service add-ons)
Conduct same-day, quality control checks to ensure all logistics are on site and ready.
While on shift, maintain a proactive, situational awareness of an Owner’s needs while they are on a trip.
Source and upload receipts for all requests to ensure the billable cost details are provided to accounting.
Resolve any booking-related issues or conflicts in a timely and professional manner.
Other responsibilities and duties as assigned by the Manager.