Booking Clerk, Pain Management

Cape Cod Healthcare•Hyannis, MA

1d•Onsite

About The Position

This role is responsible for coordinating the procedure rooms booking schedule with Pain Center physicians, ensuring it is organized and strategically planned. The Booking Clerk will schedule cases based on knowledge of pain management procedures and equipment requirements. The position also involves performing secretarial duties to assist administrative and medical staff, verifying insurance coverage, obtaining and tracking prior authorizations and referrals, and scheduling procedures in accordance with payor policies. Additionally, the role involves registering patients, posting charges, scheduling various appointments and tests, handling mail, maintaining patient records in the EMR system, processing patient payments, and adhering to hospital policies and quality standards. The Booking Clerk is expected to provide excellent service to all patients and staff, reflecting the hospital's commitment to CARES (compassion, accountability, respect, excellence, and service).

Requirements

Ability to read, write and communicate in English
High School Diploma or GED required
Successful completion of Medical Terminology course with a Grade C or better, or successfully pass medical terminology challenge exam with 80% or better
1 year current patient registration experience
1 year secretarial experience in a medical environment
Keyboarding at 30 wpm
Knowledge of third party billing

Nice To Haves

Previous scheduling experience preferred

Responsibilities

Coordinates procedure rooms booking schedule with Pain Center physicians into an organized strategically planned schedule.
Schedules cases in relation to organized knowledge of pain management procedures and equipment requirements.
Performs secretarial and other related duties to assist administrative and medical staff.
Verifies insurance coverage at time appointment is scheduled and again at check in.
Obtains, tracks and enters prior authorizations, referrals and any other payor prior notification requirements.
Schedules procedures in accordance with payor policies, procedures and regulations.
Follows up as needed on any outstanding prior notification requirements and reschedules appointments as necessary.
Obtains patient demographic and insurance information to set up file, and any accompanying correspondence.
Registers patients and post Pain Management charges that include physician services, procedures and other center services.
Schedules patients for treatment and visits to the Pain Management Center including appointments for providers, schedules laboratory testing, diagnostic imaging, procedures, family psychological and physical therapy conferences and referrals.
Answers telephone, screens calls, takes messages and provides information according to established policy.
Processes incoming and outgoing mail.
Follows established hospital/department/unit policies, procedures, quality assurance, safety, environmental and infection control.
Participates in collaborative practice meetings and PI projects.
Enters information into the EMR (Electronic Medical Record) System in an accurate and timely manner.
Accepts and process payments from patients, including but not limited to co pays, deductibles and balance due, etc.
Provides receipts for payments received.
Performs other related duties as requested/directed.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Hospital’s commitment to CARES: compassion, accountability, respect, excellence and service.