Book Blast Outreach Specialist – Team Lead

Collective Goods Holdings, Inc.

6d•Remote

About The Position

We help schools get more books into kids’ hands while making the process simple for educators. You will play a direct role in building home libraries for students across the country. As a Team Lead, you will manage your own calling territory while helping develop and support a team of Book Blast Outreach Specialists. This is a player-coach role for a proven BBOS who is ready to take the next step.

Requirements

Proven track record as a BBOS with consistent performance against activity and booking metrics.
Experience with scripts, scripted rebuttals, and call sequencing.
Clear, warm communication and active listening skills, with prospects and with teammates.
Ability to give direct, constructive feedback in a way that motivates.
Strong organization and follow-through.
Proficiency with HubSpot, Zoom, and Microsoft Office.
Demonstrated experience navigating school environments and building rapport with busy educators.
Prior experience mentoring, training, or informally leading peers.

Responsibilities

Call, email, and SMS school contacts to introduce Book Blast and schedule presentations.
Confirm attendance, send calendar invites, and handle reschedules with speed and care.
Encourage principal participation and ensure the right stakeholders are in the room.
Use approved scripts, call sequencing, and scripted rebuttals to handle objections and move prospects forward.
Log activities, notes, and outcomes in HubSpot with complete and timely data.
Follow compliant outreach practices that respect school policies and student privacy.
Participate in special project work including inbound leads, referrals, and win-back accounts.
Own a designated special project area as an assigned area of team-wide responsibility.
Serve as first tester of new scripting and email templates before rollout, providing feedback to help refine and improve.
Serve as the first point of contact for BBOS team member questions, providing timely guidance and escalating to the Outbound Manager as needed.
Conduct regular one-on-ones and call review sessions with assigned BBOS team members.
Deliver specific, actionable feedback that helps reps improve skills and confidence.
Help calibrate and maintain quality standards across the team.
Support onboarding and ongoing development, reinforcing playbooks and booking standards.
Identify performance trends and communicate observations to the Outbound Manager.
Contribute to a team culture that is accountable, high-energy, and mission-connected.