Bond Support Specialist - Advance your administrative/insurance career with us!
About The Position
Rosenberg & Parker is a boutique surety broker specializing in serving large publicly and privately held companies. We are the largest independent surety-only broker in the world and are committed to providing bespoke surety solutions. As an entry-level Surety Analyst on our Bond Operations team, you will support clients, surety companies, Account Managers, and Producers by processing surety bonds and delivering best-in-class customer service. This dynamic, fast-paced team has a strong culture and a shared commitment to doing what is right for our clients, partners, and employees.
Requirements
- High school diploma or equivalent.
- 1+ years of related insurance experience and/or training.
- Strong customer service skills, with the ability to communicate clearly and handle issues professionally.
- Strong attention to detail, problem-solving and decision-making abilities, and thorough follow-through.
- Energetic self-starter able to prioritize, multi-task, work independently, and handle multiple responsibilities.
- Excellent organizational and file-documentation skills, with a collaborative approach.
- Proficiency with Microsoft Office and willingness to learn proprietary systems.
Nice To Haves
- Prior surety experience in a support capacity a plus!
Responsibilities
- Process and manage clients' surety bond needs by reviewing bid specs/contracts, facilitating information exchange between clients and underwriters, securing approvals, and issuing bonds.
- Deliver top-tier customer service by communicating with clients, underwriters, and Producers.
- Handle all administrative aspects of bond issuance, modifications, renewals, cancellations, invoicing, and database management.
- Review incoming bond applications for completeness and accuracy and enter data into processing systems.
- Organize and maintain electronic bond documents.
- Serve as liaison for updates and inquiries; coordinate with underwriters to address any issues.
- Process endorsements and renewals; document changes accurately and inform relevant parties.
- Ensure compliance with company policies and industry regulations.
- Conduct quality checks to resolve discrepancies in documentation.
- Set and achieve work goals; ensure thorough and accurate task completion.
- Support accounting with billing issue resolution.
- Maintain expertise in surety terms and procedures; may train and mentor junior analysts.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
