Chick-fil-A Kitchen Manager (PM)

Cooper Connect•Northville Charter Township, MI

1d•Onsite

About The Position

We are looking for a BOH Operations Manager (PM Focus | Availability between 12:00 PM and 12:00 AM) to join our leadership team at Chick-fil-A Northville. This is more than a kitchen management position. It is an opportunity to take ownership of an important part of a high-volume restaurant, lead and develop people, and help build a culture of excellence. As the PM Back of House Operations Manager, you will oversee evening kitchen operations, coach and develop team members, and implement systems that create consistency, accountability, and exceptional guest experiences. You'll work alongside an experienced leadership team while gaining the skills needed to lead a multi-million-dollar restaurant. This is a hands-on leadership role designed for someone who enjoys being in the operation, solving problems, and helping people succeed. We're looking for a leader who isn't afraid to roll up their sleeves, raise standards, and build a team that performs with excellence every day. The ideal candidate is hands-on, takes ownership, and is energized by the opportunity to strengthen a team, raise standards, and help others succeed. If you're energized by fast-paced environments, enjoy coaching others, and want the opportunity to make a lasting impact on both people and operations, we'd love to meet you. Whether your long-term goal is becoming a Director, leading restaurant operations, or continuing to grow your leadership career with Chick-fil-A, you'll find meaningful opportunities for development, ownership, and advancement here.

Requirements

2+ years of leadership experience in restaurant, hospitality, or similar environment
Strong operational mindset with experience in BOH or kitchen leadership
Proven ability to coach, develop, and hold a team accountable
Demonstrated ability to improve performance, systems, or team consistency
High level of ownership, work ethic, and attention to detail
Ability to lead in a fast-paced, high-expectation environment
Servant leader who thrives in a team-oriented culture
Full Time Availability (Hours of 12:00 PM - 12:00 AM)

Nice To Haves

ServSafe certification (highly preferred)

Responsibilities

Lead and model the Chick-fil-A Northville Mission, Vision and Core Values with guests and team members
Own and lead PM kitchen operations, ensuring strong execution during high-volume hours
Drive operational excellence through food safety, quality, and production systems
Develop and coach team members, building a strong and sustainable leadership bench
Create systems that lead to consistency, accountability, and predictable success
Improve key performance metrics including speed of service, labor efficiency, and retention
Lead a clean, safe, and high-performance BOH environment
Hold team members accountable to standards while fostering a positive team culture
Support overall restaurant goals and collaborate with the leadership team