Body Shop Parts Advisor - Herb Chambers Collision Center Holliston MA

Asbury Automotive • Holliston, MA

20h • Onsite

About The Position

As a Body Shop Parts Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Parts Advisor who will help us redefine the car-buying experience. The Body Shop Parts Advisor is responsible for providing guidance and assistance on the selection and procurement of required parts per the manufacturer guidelines.

Requirements

• Excellent communication and customer service skills, and able to maintain a professional image and demeanor
• Ability to multi-task in a fast paced environment
• Strong computer & phone skills (Internet, MS Outlook) is a must
• Ability to speak multiple languages is always a plus
• Previous automotive parts experience or military equivalent experience preferred
• Must be able to pass pre-employment screen (background & drug test)

Responsibilities

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
• Answer phone calls, provide price quotes and other information
• Review body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
• Pull and fill orders from stock
• Notify body shop parts manager of out-of-stock parts or shop materials that need immediate attention
• Locate out-of-stock parts from outside source and submits an emergency order, if necessary
• Notify all necessary parties when special ordered parts have been received
• Pull orders for delivery to the parts department, making sure all parts are tagged with customer names and job number
• Follow up on back-ordered parts and replenishes assigned inventory daily
• Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Assist outside sales representatives with their orders
• Make sure all internal requests for parts are billed on service repair order

Benefits

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees