Body Shop Parts Advisor- Larry H. Miller Ford Collision Center

Asbury Automotive•Mesa, AZ

6d•Onsite

About The Position

The Body Shop Parts Advisor is responsible for providing guidance and assistance on the selection and procurement of required parts per the manufacturer guidelines. This role involves assisting all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner. The advisor will inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line. Responsibilities include answering phone calls, providing price quotes and other information, and reviewing body shop estimates to ensure correct parts and pricing. The role also involves pulling and filling orders from stock, notifying the manager of out-of-stock parts, locating out-of-stock parts from outside sources, and submitting emergency orders if necessary. Additionally, the advisor will notify parties when special ordered parts have been received, pull orders for delivery to the parts department, follow up on back-ordered parts, replenish inventory daily, and verify will-call and back-order files weekly. The advisor will also assist outside sales representatives with their orders and ensure all internal requests for parts are billed on the service repair order.

Requirements

Excellent communication and customer service skills, and able to maintain a professional image and demeanor.
Ability to multi-task in a fast paced environment.
Strong computer & phone skills (Internet, MS Outlook) is a must.
Ability to speak multiple languages is always a plus.
Previous automotive parts experience or military equivalent experience preferred.
Must be able to pass pre-employment screen (background & drug test).

Responsibilities

Provide guidance and assistance on the selection and procurement of required parts per the manufacturer guidelines.
Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
Answer phone calls, provide price quotes and other information.
Review body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
Pull and fill orders from stock.
Notify body shop parts manager of out-of-stock parts or shop materials that need immediate attention.
Locate out-of-stock parts from outside source and submits an emergency order, if necessary.
Notify all necessary parties when special ordered parts have been received.
Pull orders for delivery to the parts department, making sure all parts are tagged with customer names and job number.
Follow up on back-ordered parts and replenishes assigned inventory daily.
Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
Assist outside sales representatives with their orders.
Make sure all internal requests for parts are billed on service repair order.

Benefits

Semi Monthly pay
Paid holidays & paid time off
Paid training
Stock Awards (select management and front-line team members eligible)
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax-free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Pet Insurance
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities.
Technician Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Employee referral program with bonus opportunities