Body Shop Manager

Russ Darrow Group•Waukesha, WI

2d•Onsite

About The Position

An auto dealership body shop manager oversees all collision repair operations, manages staff, handles insurance and customer relations, and drives departmental profitability and safety compliance. The Darrow Difference is the foundation of our success – and we want you to be a part of it! Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees. We believe in investing in our employees’ growth and well-being, that’s why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members. No experience? No problem! We’re eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over six decades of success, our experienced management teams will provide comprehensive training and support from day one. If you’re ready to join a team that values community involvement, career development, and a legacy of excellence, we’d love to hear from you!!

Requirements

Several years of hands-on collision repair experience combined with prior supervisory or estimating background.
Deep understanding of structural/non-structural repair, refinishing technology, and access to OEM repair databases (like Alldata).
CCC1 estimating software.
CDK experience.
Strong leadership, communication, problem-solving, and conflict-resolution abilities.

Nice To Haves

Industry credentials such as I-CAR Professional Development Program designations or ASE collision certifications are strongly preferred.

Responsibilities

Oversee daily shop operations, schedule repair jobs, monitor workflow, and ensure timely vehicle delivery.
Write accurate repair estimates and build strong working relationships with insurance adjusters to negotiate claims and supplemental work.
Hire, train, motivate, and supervise technicians, painters, and front-office personnel, fostering technical growth and adherence to OEM repair procedures.
Conduct final and in-process inspections to verify structural safety and paint perfection, while ensuring strict compliance with OSHA and hazardous waste disposal regulations.
Set and manage departmental operating budgets, track productivity, monitor parts consumption, and control accounts receivable to maximize profitability.
Address customer inquiries and resolve complaints promptly according to dealership guidelines to foster repeat and referral business.