Body Shop Estimator

Crest Auto Group•Plano, TX

About The Position

The Body Shop Estimator/CSR is responsible for quoting repair costs to customer in a professional, timely manner while ensuring quality repairs. As an employee of Crest Auto Group, you are part of the Crest luxury vehicle family, which includes one of the largest selections of new and pre-own luxury vehicles. Not only that, you can expect to work with a team of dedicated employees with a common goal of a collaborative approach. We offer regular training, opportunities to promote from within and are continuously striving to foster loyalty, long-term careers and happy employees.

Requirements

High School degree
Current, valid driver’s license; satisfactory Motor Vehicle Report (MVR)
Great communication skills

Nice To Haves

College education preferred but not required
Two years of experience in an auto body repair facility or dealership preferred

Responsibilities

Greet customers in a timely, friendly and professional manner
Communicate with customers to determine the nature of their repair needs
Photograph the vehicle to support the damage for insurance purposes
Evaluate the vehicle thoroughly to determine extent of damage and need for repairs
Obtain customer’s signature on repair order, provide customer with a copy
Establish each customer’s method of payment. Obtain approval of credit if necessary
Work with insurance adjusters to ensure all information is provided in order for payment to be received
Check job status as often as necessary to ensure timely and accurate work
Follow up with customers on the status of their vehicles repair.
Handle telephone inquiries regarding work in progress and appointments
Responsible for quality control to ensure that work is completed as requested and to reduce comebacks
Compare final invoice with original repair order
Deliver vehicle to customer and answer any questions
Maintain Customer Satisfaction Index ratings (as determined by the Body Shop Manager)
Maintain dealership standards for “hours per customer repair order written”
Administer safety and housekeeping policies and procedures