Body Shop Estimator

ACV•Springfield, MO

About The Position

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. Who we are: ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer: Multiple medical plans including a high deductible, low cost health plan Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation Employee Stock Purchase Program with additional opportunities to earn stock in the Company Retirement planning through the Company’s 401(k) Part-time employees are not eligible for all benefits unless they meet hours requirements but are eligible to enroll in ACV’s 401k plan, for 6 paid holidays, 2 floating holidays, and the greater of 3 paid sick days or in accordance with an applicable state or local paid sick leave law. Who we are looking for: The Estimator, Body Shop is responsible for working with public customers and insurance adjusters to ensure accurate and detailed repair estimates. The Estimator, Body Shop has an eye for details when it comes to vehicle damage and provides industry best customer service. They have an in-depth knowledge of auto insurance policies and programs and are able to work effectively with insurance providers to ensure a quality customer experience.

Requirements

Ability to read, write, speak and understand English.
Must have 2 years’ experience in body shop repair or repair estimator
Experience working with insurance companies
Effective communication skills, both verbal and written, with the ability to interact professionally with clients, vendors, and internal stakeholders
Demonstrated organizational and multitasking skills, with the ability to prioritize and meet deadlines.
Able to lift, push, pull, or move items weighing up to 25 lbs. for various needs, including maintaining traditional office equipment such as printers, fax machines, copiers, and computers.
No immigration or work visa sponsorship will be provided for this position.

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience.
Utilize estimating software to write detailed and accurate repair estimates that include parts and labor.
Responsible for customer communication including greeting, obtaining sign off for repairs, periodic updates and status reports, and final repair review.
Follow the vehicle through the repair process and provide real-time customer updates.
Delivered repaired vehicles back to the customer and ensure customer satisfaction.
Provide regular coordination with adjusters, technicians and customers.
Properly hand off vehicles to the disassembly team to start repairs after repair sign off has been received.
Perform other duties as assigned.

Benefits

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

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