Body Shop Estimator

O'Daniel Ford•New Haven, IN

About The Position

O’Daniel Auto Group is seeking to hire an experienced Automotive Body Shop Estimator to ensure the overall efficiency, profitability, and reputation of our auto body shop operations by providing timely, accurate, and customer-approved estimates for repair work. Customer service is a top priority; it’s our job to turn a difficult situation around. We offer excellent customer service to all our customers. We believe that culture makes a difference, and we focus on building relationships with our employees, our customers, and our community. We offer: Competitive pay plan – salary commensurate with experience Healthcare, Dental and Vision insurance options 401(k) Automobile purchase program Fast-paced work environment A positive, professional work environment

Requirements

Experience as an Automotive Body Shop Estimator is required
Automotive dealership experience is preferred
Good communication and customer service skills
Organized with good problem-solving skills
Strong record of positive Customer Satisfaction (CSI) results
Professional appearance and a positive attitude
Valid driver's license
Must be authorized to work in the U.S. and be a current resident
Resume must be uploaded, for immediate consideration.

Nice To Haves

Automotive dealership experience is preferred

Responsibilities

Greet customers and quickly assess their needs, understanding the difficulty of their situation.
Work with customer and Body Shop Technicians to identify required repair work.
Offer additional services and repairs to customers.
Compute cost of replacement parts and labor to restore vehicle to condition specified by customer.
Dispatch and maintain an organized workload.
Enter itemized estimate on repair order and explain estimate to customer.
Keep customer informed and updated throughout the repair process.
Maintain Customer Satisfaction score at, or above designated standards.
Meet dealership’s standards for repair/order production.