Body Shop Estimator

RUSS DARROW GROUP•Milwaukee, WI

11d•Onsite

About The Position

Russ Darrow Milwaukee Collision Center is seeking a detail-driven Body Shop Estimator to manage repair estimates and coordinate collision repairs from initial assessment through completion. This role is responsible for accurately assessing vehicle damage, preparing repair estimates, and managing the repair process from intake through completion while working closely with technicians, insurance partners, and internal teams. The ideal candidate is organized, knowledgeable in collision repair processes, and able to communicate clearly while balancing accuracy, efficiency, and quality standards. The Darrow Difference is the foundation of our success – and we want you to be a part of it! Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees. We believe in investing in our employees’ growth and well-being, that’s why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members. No experience? No problem! We’re eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over six decades of success, our experienced management teams will provide comprehensive training and support from day one. If you’re ready to join a team that values community involvement, career development, and a legacy of excellence, we’d love to hear from you!!

Requirements

Ability to write routine reports and correspondence
Must assume responsibility for accuracy and timeliness of work product
Valid driver’s license

Nice To Haves

Experience in the estimating/body shop/automotive field or insurance company a big PLUS
I-Car certification preferred
Proficient in the use of estimating software
Knowledge of insurance procedures and requirements
Excellent verbal and written communication skills

Responsibilities

Greet customers in a professional and courteous manner and serve as the primary point of contact throughout the repair process
Educate customer on the collision repair process including insurance claims, payment procedures, repair techniques, required repairs, and estimated repair timelines.
Prepare accurate and detailed damage reports and repair estimates
Manage and route repairs by coordinating paperwork, scheduling, monitoring repair progress, negotiating repair times, and coordinating sublet work as needed
Oversee all aspects of the repair process to ensure timely completion and high-quality results
Use tact and professionalism when working with internal teams, insurance representatives, and customers
Maintain and service insurance accounts in accordance with company standards and requirements