Body Shop Estimator - Central Houston Nissan

Central Automotive Group • Houston, TX

42d • Onsite

About The Position

Central Houston Nissan is the largest Nissan dealership in the United States. We are looking to add a Collision Estimator to our Body Shop team. This role involves writing detailed estimates, handling insurance claims, and communicating with clients.

Requirements

• Proven customer support experience or experience as a client service representative.
• Prior Estimating experience is required.
• Insurance Claims handling experience.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent attention to detail and clean record keeping.
• High school degree.

Responsibilities

• Examines damaged vehicles to determine the extent of structural, body, mechanical, or interior damage.
• Estimates the cost of labor and parts to repair or replace damaged items.
• Helps manage incoming calls.
• Identifies and assesses customers’ needs to achieve satisfaction.
• Builds sustainable relationships and trust with customer accounts through open and interactive communication.
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits, and follows up to ensure resolution.
• Keeps records of customer interactions, processes customer accounts, and files documents.
• Follows communication procedures, guidelines, and policies.
• Takes the extra mile to engage customers.
• Coordinates the pick-up and delivery of luxury vehicles directly with clients and vendors.

Benefits

• Paid Holidays
• Paid Vacation
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Life Insurance and AD&D
• 401(k) with Company Match
• Wellness Program
• Employee Assistance Program
• Vehicle Purchase and Repair Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED