Body Shop Estimator / Office Manager

CSN Collision•Grande Prairie, AB

48d•$60,000 - $90,000•Onsite

About The Position

The Senior Collision Estimator will handle the full estimating process from start to finish. This includes writing accurate estimates, coordinating with insurance companies, and ensuring repairs are performed according to OEM and industry standards — all while delivering a top-notch customer experience. The ideal candidate will have extensive hands-on estimating experience, and excellent communication skills.

Requirements

experience as an auto body/collision estimator.
Strong working knowledge of CCCOne (required) along with Mitchell Estimator
Solid understanding of collision repair processes, OEM procedures, and industry standards.
Ability to accurately assess both visible and hidden damages.
Strong communication, negotiation, and customer service skills.
Organized, detail-oriented, and capable of managing multiple jobs simultaneously.
Familiarity with insurance company guidelines and estimating protocols.
Valid driver's license with clean driving record.

Responsibilities

Perform detailed inspections and complete accurate damage assessments.
Write comprehensive and precise estimates using CCCOne estimating software along with Mitchell estimating.
Review estimates with customers, explaining repair needs and answering questions clearly.
Communicate and negotiate directly with insurance adjusters to obtain approvals and supplements.
Work closely with production, parts, and repair teams to ensure smooth repair workflow.
Follow up with customers throughout the repair process to provide updates and ensure satisfaction.
Perform final inspections to verify quality, accuracy, and completion of all repairs.
Maintain organized documentation of all estimates, supplements, and insurance correspondence.
Support the front office with customer service needs as required.