Body Shop Customer Service Rep

Lithia & Driveway • Utica, NY

1d • $16 - $20 • Onsite

About The Position

Now Hiring a Body Shop Customer Service Representative (CSR)!
Our state-of-the-art Collision Center is looking for a Customer Service Representative, or CSR, who thrives on providing an excellent customer experience. Do problem-solving skills come naturally to you? Are you confident enough to resolve customer complaints? Our target is to ensure excellent service standards, respond efficiently to customer inquires and maintain high customer satisfaction.

Requirements

• Ability to stay calm in stressful/emotional situations.
• Comfortable using computers.
• Excellent verbal, phone, written and email communication skills.
• Experience working with customer support.
• At least 18 years of age.
• Valid license in state of residence.
• High School graduate or equivalent, 18 years or older required.

Responsibilities

• Maintain positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments and complaints.
• Other duties as assigned.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED