Body Shop Customer Service Representative
About The Position
Toyota of Melbourne is located on the Central East Coast of Florida in Melbourne. We specialize in outstanding service and provide a pristine sales experience working as a team to create and retain “Customers for Life”. Following up with Collision customers making sure they had a “Truly Exceptional” experience while visiting our Collision Department by making outbound calls and emailing any concerns to the Manager. Must be patient, attentive and have clear communication skills. Scheduling skills is a must. Must have Reception skills and need to be able to update customers in a timely manner. Have the capacity to use 'positive language' at all times and be able to 'read' customers. Needs to be highly organized with great attention to detail and have excellent phone etiquette. High energy and focus on our customers’ needs/wants.
Requirements
- Self-Motivated
- Effective Communicator
- Time management
- Must be willing to learn and be trained
- Positive attitude
- Background & Drug Screening
Nice To Haves
- Bilingual in Spanish preferred
Responsibilities
- Following up with Collision customers
- Making outbound calls
- Emailing any concerns to the Manager
- Scheduling
- Reception
- Updating customers in a timely manner
Benefits
- 401k Offered
- Health, Dental and Life Insurance Benefits Available
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
