Body Shop Customer Service Representative

Mark Wahlberg Chevrolet of Columbus • Columbus, OH

16h

About The Position

We are seeking a highly motivated and customer-focused individual to join our team as a Body Shop Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met in a timely and efficient manner.

Requirements

• High school diploma or equivalent
• Previous experience in customer service or a related field
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Proficient in Microsoft Office and other computer applications
• Ability to work in a fast-paced environment

Nice To Haves

• Knowledge of automotive repair is a plus

Responsibilities

• Greet customers and provide them with a warm welcome to the body shop
• Listen to customer concerns and provide appropriate solutions
• Schedule appointments and follow up with customers to ensure satisfaction
• Communicate with technicians to ensure timely completion of repairs
• Maintain accurate records of customer interactions and transactions
• Handle customer complaints and escalate issues as necessary
• Provide customers with updates on the status of their repairs
• Ensure that the body shop is clean and organized at all times

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees