Body Shop CSR - Eastgate Auto Mall

JEFF WYLER AUTOMOTIVE FAMILY•Batavia, OH

5d•Onsite

About The Position

JEFF WYLER EASTGATE COLLISION CENTER IS ADDING TO OUR TEAM! At Eastgate Collision Center, our Customer Service Representative is much more than the person sitting at the front desk. You are the face and voice of our collision center and play an important role in making sure our customers feel confident, informed, and cared for throughout the repair process. This Customer Service Representative position provides primary administrative support for the Body Shop Manager and department. Successful candidates must have excellent communication skills with a focus on customer satisfaction.

Requirements

Strong verbal and communication skills
Knowledge in MS Office Applications (Word, Excel, Outlook)
Attention to detail
Flexible hours
Excellent phone etiquette and customer service skills
Professional appearance a must
Friendly and courtesy disposition

Nice To Haves

Previous experience with CCC and Reynolds & Reynolds, preferred
Experience in a dealership environment or Collision Center helpful but not mandatory
Self-starter
Provide exceptional customer service to both internal and external customers
Effectively communicate and collaborate with fellow employees
Ability to multi-task

Responsibilities

Screen and route written, electronic mail and telephone calls, both internal & external
Set appointments, open and manage repair orders, create invoices and close them
Create and manage files in our estimating system
Update customers throughout the repair process
Responsible for the Accounts Payables and Receivables for the department
Answer multiple phone lines in a courteous and professional manner
Greet customers as they enter the collision center
Data entry
Assist with other administrative duties as needed