Body Shop Advisor-Commercial Trucks

Rush Enterprises • Commerce City, CO

11h

About The Position

The Body Shop Advisor sells and schedules body shop work from the body shop office. The role includes assisting customers with repair needs, preparing and maintaining repair orders, coordinating with estimators and foremen, monitoring repairs, obtaining approval for additional work, and explaining completed work and charges to customers. The employee may also be assigned other duties and instructions by their leader.

Requirements

• High school diploma or general education degree (GED).
• One to three years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to operate and understand various PC-based programs and invoicing systems.
• Personal computer skills and familiarity with accounting and other software for dealer operations.

Responsibilities

• Greet customers in a timely, friendly manner.
• Gather details about customer complaints and expectations.
• Conduct vehicle walk-around inspections and verify vehicle information.
• Accurately document vehicle problems on a body shop input card, verify customer information, and obtain the customer’s signature.
• Establish the customer’s payment method and obtain insurance and contact information, applicable deductibles, and credit approval when necessary.
• Create repair orders in the business system, prepare repair order files, and secure signed body shop input cards in standardized repair order jackets.
• Provide the estimator with customer contact and insurance information and the repair order.
• Notify the foreman of incoming work and update repair order status in Service Link.
• Continuously monitor repairs and contact customers about changes to repair costs or estimated completion times, explaining requirements and obtaining authorization before additional repairs.
• For insurance work, communicate supplements to customers and insurance adjusters and secure approval for additional work discovered during repairs.
• Review repair orders to confirm work is complete and additional work and authorization are documented; close repair orders as appropriate.
• Explain completed work and charges to customers.
• Follow other instructions and perform other duties requested by the employee’s leader.

Benefits

• Healthcare benefits.
• 401(k) plan with company matching.
• Employee stock purchase program.
• Performance-based incentives.
• Ongoing training and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED