Bodily Injury Claims Specialist
About The Position
Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our Claims department as a Bodily Injury Claims Representative. The position requires the person to assemble facts, determine coverage, evaluate the amount of loss, analyze legal liability, make payments in accordance with coverage, damage and liability determination, and perform other functions or duties to properly adjust the loss. This role involves studying insurance policies, endorsements, and forms to develop an understanding of insurance coverage, following claims handling procedures, and participating in claim negotiations and settlements. The representative will deliver a high level of customer service to agents, insureds, and others, devising alternative approaches to provide appropriate service dependent upon the circumstances. This role may require meeting with people involved with claims, sometimes outside of the office environment, and handling investigations by telephone, email, mail, and on-site. Maintaining appropriate adjuster’s license(s) if required by statute, handling complex and unusual exposure claims effectively through on-site investigations and participation in mediations, settlement conferences, and trials, and handling confidential information according to Company standards are also key responsibilities. The position also involves assisting in the evaluation and selection of outside counsel and maintaining punctual attendance at a Company approved work location. Applications are accepted on an ongoing basis, and while an open position may not be available at this time, Auto-Owners offers a merit-based work-from-home program based on job responsibilities, with potential flexibility after initial in-person training.
Requirements
- A minimum of three years of insurance claims related experience.
- The ability to organize and conduct an investigation involving complex issues and assimilate the information to reach a logical and timely decision.
- The ability to effectively understand, interpret and communicate policy language.
- The dissemination of appropriate claim handling techniques so that others involved in the claim process are understanding of issues.
- Ability to work in the U.S. without current or future sponsorship.
Responsibilities
- Assemble facts, determine coverage, evaluate the amount of loss, analyze legal liability, make payments in accordance with coverage, damage and liability determination, and perform other functions or duties to properly adjust the loss.
- Study insurance policies, endorsements, and forms to develop an understanding of insurance coverage.
- Follow claims handling procedures and participate in claim negotiations and settlements.
- Deliver a high level of customer service to our agents, insureds, and others.
- Devise alternative approaches to provide appropriate service, dependent upon the circumstances.
- Meet with people involved with claims, sometimes outside of our office environment.
- Handle investigations by telephone, email, mail, and on-site investigations.
- Maintain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed, within the time frame prescribed by the Company or statute.
- Handle complex and unusual exposure claims effectively through on-site investigations and through participation in mediations, settlement conferences, and trials.
- Handle confidential information according to Company standards and in accordance with any applicable law, regulation, or rule.
- Assist in the evaluation and selection of outside counsel.
- Maintain punctual attendance according to an assigned work schedule at a Company approved work location.
Benefits
- Matched 401(k)
- Fully funded pension plan (once vested)
- Medical insurance
- Prescription insurance
- Dental insurance
- Vision insurance
- Associate, spouse and child life insurance
- Supplemental sick pay
- Long term disability
- Health care flexible spending accounts
- Dependent care flexible spending accounts
- Generous paid time off including holidays, vacation days, personal time, sick leave and parental leave
- Adoption assistance
- Discounts on personal insurance
- Education matching gift program
- Student loan assistance program
- Gym membership and fitness class reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
