Boat Captain (PT - Seasonal)

Pyramid Global Hospitality•Lake Arrowhead, CA

2d•Onsite

About The Position

Pyramid Global Hospitality is seeking an experienced and highly motivated Boat Captain for a seasonal, part-time role at Lake Arrowhead Resort and Spa. This position involves operating resort vessels for guided tours, private charters, and guest transportation, ensuring the safety and enjoyment of all passengers. The ideal candidate will have a passion for boating, excellent customer service skills, and a desire to create memorable experiences for guests. The role requires a strong understanding of boating safety, navigation, and local regulations, as well as the ability to act as a knowledgeable resource for guests regarding the resort and local area.

Requirements

Valid U.S. Coast Guard Captain’s License (OUPV/Six-Pack or higher)
California Boater Card (if applicable)
Lifeguard Certification
Wilderness First Aid or First Responder
CPR, First Aid, and AED certification required (or ability to obtain upon hire)
Excellent communication and storytelling skills; ability to engage diverse guest groups
Professional, polished demeanor consistent with a luxury resort environment
Strong problem-solving skills and ability to remain calm under pressure
Flexible availability, including weekends, holidays, and peak seasons

Nice To Haves

Previous experience operating passenger vessels or similar boats preferred
Strong knowledge of boating safety, navigation, and local waterway regulations
Ability to stand and operate a vessel for extended periods
Ability to assist guests boarding and disembarking safely
Ability to work outdoors in varying mountain and lake weather conditions
Strong swimming ability required
Exposure to sun, wind, water, and changing weather conditions
Fast-paced, guest-focused hospitality environment
Safety Leadership & Accountability
Situational Awareness & Decision Making

Responsibilities

Perform pre-run checks and prepare the boat for each voyage, including starting engines and checking oil and filters.
Inspect the vessel to ensure proper maintenance and good working condition.
Understand and perform basic troubleshooting tasks on engines.
Adhere to the rules of the road as outlined in the “Navigation Rules” book.
Inspect all life jackets and fire extinguishers to ensure they are in proper working condition.
Ensure compliance of all guests with associated safety requirements.
Safely operate resort vessels for guided tours, private charters, and guest transportation.
Conduct pre-departure safety checks and vessel inspections.
Ensure all required safety equipment is onboard and in compliance.
Deliver engaging narration highlighting Lake Arrowhead’s history, landmarks, and wildlife.
Provide exceptional, anticipatory guest service that aligns with luxury resort standards.
Ensure all passengers are briefed on safety procedures and proper conduct while onboard.
Monitor lake and weather conditions to determine safe operation at all times.
Dock, launch, and maneuver vessels with precision and care.
Maintain vessel cleanliness, presentation, and readiness at all times.
Coordinate with Recreation and Guest Services teams to ensure seamless scheduling and guest experiences.
Respond promptly and effectively to emergencies; administer first aid or water rescue as needed.
Maintain accurate logs, incident reports, and operational documentation.
Uphold all local boating regulations, safety standards, and resort policies.
Follow all safety guidelines while fueling and pumping sewage from the boat.