USA - Boarding Agent, Maritime Ship Agent

ISS Group Holdings Limited•Houston, TX

2d•$53,000

About The Position

You Belong Here…Wherever in the World you find yourself. We celebrate our wins as one team of many great people! With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean . We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective – we connect the world and see the bigger picture. The Power of People – we rely on the strength of local agent knowledge and relationships. Progress – we adopt new thinking and push for positive change in our industry. We know what matters. We never stand still. We always reach for more. #WeAreInchcape Business Need / Purpose of Role: The Operations Representative (Boarding Agent) reporting to the Operations Manager is responsible for providing logistics service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office, managing vessel requirements, procurement of relevant vendor services, and undertaking vessel boarding as required. The Operations Representative performs office and non-manual work assisting Inchcape in the running and servicing Inchcape’s 24-hours-a-day, 7-days-a-week on-call services commitments to its Principals.

Requirements

Foundational knowledge of Port Operations and Port Agency services.
Ability to work independently with limited supervision, multitask and possess strong initiative, exercise independent judgment within established systems and procedures.
Possess organizational and time management skills with ability to prioritize, be detail oriented and results driven.
Attention to detail with a high level of accuracy.
Excellent customer service and communication skills, including strong verbal and listening skills.
Must possess an intermediate proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.
High School diploma or GED equivalent required.
Eligibility to work in the US.
Agents are expected to travel around specific port/terminal locations and surrounding areas and must possess their own reliable transportation, a valid "non-expired" state drivers' license, and vehicle insurance coverage.
Once selected for employment, federal regulations require that the applicant must either undergo a federal background check as part of the Transportation Worker Identification Credential (TWIC) program or already possess a TWIC.
The TWIC must be obtained within 30 days of appointment and be maintained for the duration of employment.

Nice To Haves

Associate degree in Maritime Transportation or related major in a public or accredited private academic institution preferred
Prior experience in marine agency field desired, but not required.
Transitioning military personnel and veterans are encouraged to apply.

Responsibilities

providing logistics service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office
managing vessel requirements
procurement of relevant vendor services
undertaking vessel boarding as required
assisting Inchcape in the running and servicing Inchcape’s 24-hours-a-day, 7-days-a-week on-call services commitments to its Principals.

Benefits

Generous time off and paid holidays
Three weeks’ vacation (immediately upon date of hire), 10 days Personal/Sick time, 12 paid holidays
Paid parental leave
Employee Assistance Program (EAP)
Performance and Recognition – You are rewarded for achieving success by merit increases and reaching milestones.
Career growth and opportunities for promotions. We develop and hire from within!
Compensation range is $53,000 and up depending upon experience. You may also be eligible for bonuses and other benefits.
Plus, much more!
tuition assistance
employee resource groups
collaborative workspaces
flexibility