Boarding Specalist

Waystar • Atlanta, GA

22h

About The Position

The Boarding Specialist will be responsible for reviewing new customer applications for approval onto our credit card processing rails in adherence to our Payment Facilitator Underwriting guidelines and procedures. Your role will involve reviewing applications for completion in adherence to FINCEN Know Your Customer regulations, business and controlling/owner verification, and assessing any risk associated with the account. As an Boarding Specialist, you will be responsible for correctly and efficiently gathering all documents to submit to underwriting for our new customers. You will be serving as the senior subject matter expert for our Compliance and Professional Services team on best practices on Know Your Customer practices and ensure merchants get onboarded most efficiently. This role will be the intersecting point of imperative merchant information, holding the key to a smooth and pleasant onboarding experience for new and existing customers.

Requirements

• Strong organizational and prioritization skills
• Strong verbal and written communication skills
• Project management skills
• Ability to work in teams and collaborate with others
• Ability to take lead and drive for results
• Ability to create and execute project plans
• Ability to gather and interpret relevant data and information
• Ability to use inductive reasoning
• Ability to think analytically and be a problem solver
• Self-motivated, high energy and strong time management skills

Responsibilities

• Complete underwriting for any and all new clients to create a new merchant account
• Assess the risk associated with each application based on underwriting guidelines
• Ensure accuracy and completeness of information provided
• Identify potential risks associated with new policies
• Determine appropriate underwriting actions to mitigate risk
• Act as senior subject matter expert on underwriting procedures and KYC, first point of escalation for merchant profile issues
• Peer training within the underwriting and merchant boarding function to successfully fulfill service level agreements
• Coordinate all merchant level profile reviews on a routine basis according to payment facilitator and FBO policies
• Provide feedback loop to Solution Adoption team to improve merchant boarding process
• Build and maintain relationship with key points of contact with various processors and vendors
• In-house subject matter expert on payment facilitator merchant underwriting / “Know Your Customer” (KYC)
• Support implementation calls with Professional Services team members to guide new clients through the merchant onboarding process
• Keep the department leader apprised of any escalations needed during boarding, hold-ups on account approvals, and status of assigned work
• Create payment facilitator merchant risk profile
• Responsible for creating knowledge articles/content and troubleshooting guides for internal teams for new operational workflows and training teams on appropriate paths for escalation
• Document and prioritize product requests from internal teams regarding partner operations

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees