Boarding Agent, Maritime Ship Agent
About The Position
Associate, Operations is an entry-level position and a springboard to embark on a career in the maritime field. This role involves liaising with pilots, tug boats, linemen, US Customs and Border Protection, US Coast Guard, cargo interests, and vessel owners to ensure safe and efficient vessel operations while in port. It's an excellent opportunity for those looking to spend time in the field, as well as time in the office, handling communications and port expenses. The role requires a flexible schedule, including nights and weekends as needed based on vessels' schedules.
Requirements
- Prior customer service experience, required.
- Must have valid driver's license with clean driving record.
- Strong interpersonal skills including excellent verbal and written communication skills
- Self-motivated and able to multi-task in a constantly changing work environment
- Analytical and problem-solving skills
- Ability to manage high volumes of electronic communication, both in office and while mobile in the field
- Ability to work evenings, weekends, holidays and adapt to fluid ship port schedules in 24/7/365 port operations
- ASBA agency certified or willing to become within first three months of employment
- Ability to board vessels via gangway and/or pilot ladder alongside berth and over open water
- Climbing, ascending, descending ladders, stairs, ramps using feet and legs and/or hands and arms
- Must be able to lift and carry 50 lbs
- Subject to inside and outside environmental conditions (cold, heat, wind, rain, snow)
Nice To Haves
- Prior agency experience, a plus.
- Transitioning military personnel and veterans encouraged to apply.
Responsibilities
- Boarding of vessels at marine facilities and mid-stream locations
- Coordinate berthing assignments and order pilots, tugs, and linesmen for vessels
- Coordinate and order vessel husbandry services within authorized funding limits
- Provide timely and accurate responses to incoming email requests for assigned ships and general office traffic when required
- Draft, execute, and dispatch commercial documentation with timeliness and accuracy
- Be contactable at all times while on call and maintain readiness to respond to vessel requirements and changes of boarding schedules after office hours
- Follow Company Standard Operating Procedures and seek guidance when modifications for specific calls or other questions arise
- Travel to and provide operations support to other ports when required by the Host management team
- Assist in the training and onboarding of new team members as required
- Coordinate with U.S. Government Agencies to prepare and submit required documents, verify successful filings of reporting notices, and schedule necessary vessel attendances within required time frames
- Verify successful filing of cargo import, entry, and export manifests within required time frames
- Maintain professional acumen and a customer service mindset when dealing with Host customer, stakeholder and industry relationships
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
