BMW Warranty Administrator & Recon Assistant

Hendrick•Kansas City, KS

2d•Onsite

About The Position

BMW of Kansas City South Location: 1200 W. 104th Street, Kansas City, Missouri 64114 Summary: Responsible for preparing records, reconciling warranty claims, and submitting warranty claims to the factory and distributors in accordance with Company guidelines. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Processes warranty claims in accordance with Manufacturer Guidelines. Verifies criteria required by factory or distributor. Posts credits received for payment of warranty claims. Prepares CSI documents. Assist Recon Manager with reconditioning workflow. Assist with Dealer service work as needed. Maintains warranty parts for scrapping or refund in accordance with Manufacturer Guidelines. Follows up with the factory and distributors regarding unpaid claims. Files warranty documentation and maintains records as necessary. Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Requirements

GED or High School Diploma
Accounting or Automotive or Business or Human Resources or Information Technology
up to 3 years
Previous office, accounting, or administrative experience.
Ability to understand and follow instructions.
Ability to communicate effectively with customers, company personnel, and factory and distribution representatives.
The position requires regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Servant Leadership
Teamwork through Trust & Respect
Integrity
Commitment to Customer Enthusiasm
Passion for Winning
Accountability at All Levels
Commitment to Continuous Improvement

Nice To Haves

Some knowledge of automotive parts and warranty claim processing is beneficial.
Valid Driver’s License
Automobile Salesperson License
Intermediate computer skills in Microsoft Office products.
Ability to learn the Parts system and software systems utilized to file warranty claims.

Responsibilities

Processes warranty claims in accordance with Manufacturer Guidelines.
Verifies criteria required by factory or distributor.
Posts credits received for payment of warranty claims.
Prepares CSI documents.
Assist Recon Manager with reconditioning workflow.
Assist with Dealer service work as needed.
Maintains warranty parts for scrapping or refund in accordance with Manufacturer Guidelines.
Follows up with the factory and distributors regarding unpaid claims.
Files warranty documentation and maintains records as necessary.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned