BMW Service Consultant

Chapman BMW Chandler•Chandler, AZ

4d•Onsite

About The Position

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence. Our Chapman BMW Chandler location is hiring a Service Consultant to join our team. We’re looking for a customer-focused, driven professional who thrives in a fast-paced environment and is passionate about delivering an exceptional client experience. In this role, you will serve as the primary point of contact for service customers, guiding them through their vehicle’s maintenance and repair needs while ensuring clear communication and satisfaction throughout the process.

Requirements

Minimum 3 years of Service Consultant experience with a luxury automotive brand
Strong customer service and relationship-building skills
Professional and presentable appearance while representing the company
Excellent communication and interpersonal abilities
Proven ability to manage time, prioritize tasks, and stay organized
Self-motivated with a drive to meet performance goals
Valid driver’s license with a clean driving record
Ability to pass a background check and drug screening

Responsibilities

Greet customers in the service drive, confirm scheduled services, and document vehicle concerns
Serve as the primary point of contact throughout the service process
Explain maintenance needs and technician recommendations in a clear, professional manner
Provide repair estimates, obtain customer approvals, and process payments
Monitor repair progress and keep customers informed of timelines and costs
Coordinate with technicians and internal teams to ensure efficient workflow
Build lasting customer relationships through exceptional service and communication