BMW Product Genius - BMW of Mt Laurel

Holman•Mount Laurel, NJ

2d•$23 - $33•Onsite

About The Position

BMW of Mt. Laurel is looking for a BMW Genius to join their team and the Holman Family! The BMW Genius will focus on educating customers about the latest and greatest technology in their new car. After the sale of the car, the BMW Genius will meet with the client to answer all questions in regard to the operation of their vehicle. They will make follow-up calls after the purchase to ensure customer satisfaction.

Requirements

Must have a valid driver’s license with excellent driving record
2-5+ years of customer service experience
Must maintain a complete understanding of all technological aspects of vehicles
Communicate effective, efficiently and timely to all guests
Follow-up with customers in a timely manner and schedule initial service appointment
Have the ability to explain all features on the vehicles (personal settings, navigation, Bluetooth and garage door pairing), the loaner vehicle process, warranty features, roadside assistance and maintenance schedules
Introduce customers to the service department team and assist with any follow-up questions

Responsibilities

Maintain a complete understanding of all technological aspects of vehicles
Communicate effective, efficiently and timely to all guests
Inspect each vehicle being delivered to ensure exemplary customer service and a seamless delivery process
Thoroughly complete all associate paperwork with the delivery
Maintain a professional image in appearance, words and actions
Follow-up with customers in a timely manner and schedule initial service appointment
Explain all features on the vehicles (personal settings, navigation, Bluetooth and garage door pairing), the loaner vehicle process, warranty features, roadside assistance and maintenance schedules
Introduce customers to the service department team and assist with any follow-up questions