Part Time BMW Genius

Hendrick Automotive Group • Kansas City, MO

11d • Onsite

About The Position

Responsible for explaining and demonstrating vehicle features and technology to customers at the beginning of the sales process. This role involves educating customers on product line options, basic product specifications, and optional equipment. The BMW Genius will also conduct test drives, facility tours, and training classes for current customers on technology. They will work closely with the sales team, support them as needed, and maintain customer satisfaction at or above company standards. The position requires maintaining an organized, clean, and safe work area, participating in required training, and accurately recording work hours. Adherence to Safeguards rules, company values, policies, and safety regulations is essential.

Requirements

• High School Diploma or GED
• Automotive field of study/work experience
• Up to 3 years of work experience
• Previous sales and/or customer service experience desired
• Advanced technology skills
• Valid Driver’s License
• Basic Computer skills to utilize timekeeping system
• Ability to learn web based applications for customer management
• Ability to understand and follow instructions
• Ability to communicate effectively with customers and company personnel
• Ability to read and comprehend instructions, correspondence, and memos
• Ability to effectively present information in one-on-one and small group situations to customers and other employees
• Ability to add, subtract, multiply and divide
• Ability to apply common sense understanding to carry out instructions
• Ability to deal with standardized situations

Nice To Haves

• Automobile Salesperson License

Responsibilities

• Greets customer and determines make, type, and quality of vehicle desired
• Educates customer on current product line options and basic product specifications
• Provide product information (brochures) for customers when requested
• Demonstrate vehicle features and technology features to customer
• Educate customer on optional equipment available for purchase
• Answers questions about the vehicle, technology, and features
• Conducts test drives
• Conducts facility tours (service, parts)
• Conduct training classes for current customers on technology
• Provides assistance to customers as needed
• Works closely with salesperson
• Supports sales team as needed
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
• Other duties as assigned

Benefits

• Company's Core Values (Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, Commitment to Continuous Improvement)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED