Genius

Bill Jacobs BMW • Naperville, IL

9d • Onsite

About The Position

We’re redefining how customers experience BMW — and we’re looking for a BMW Genius to help lead the way. Forget generic emails and scripted calls. We connect with every guest through real human interaction, personalized video, and a high-energy, customer-first approach. As a BMW Genius, you are the first impression of our dealership: building trust, creating excitement, and guiding clients from their very first inquiry to their first drive. This is a rare opportunity to join the best. Bill Jacobs BMW has been the #1 BMW dealer in the entire Central Region for four consecutive years and a three-time winner of the coveted Center of Excellence Award. As our Genius, you’ll be the face of that excellence — the primary contact helping clients discover BMW heritage, products, and the technology that sets the brand apart. The ideal candidate has a genuine passion for BMW, an energetic personality, and the drive to advance into our lucrative Client Advisor (sales) role.

Requirements

• 1+ years of retail, hospitality, and/or customer service experience or equivalent
• A true desire to satisfy customers in a fast-paced, technical, product-driven environment
• Comfortable and confident on camera
• Refined verbal and written communication skills, with the ability to speak with customers in a logical, professional, and effective manner
• An energetic personality and a natural ability to connect with people
• Sales-minded, with the drive and motivation to grow into a sales career
• Exquisite attention to detail in maintaining a professional appearance and image
• Proficiency in using and communicating through new media (tablets, social media, etc.)
• A willingness to go the extra mile, conveying enthusiasm whenever you’re on the job
• Valid driver’s license and ability to meet insurability standards

Nice To Haves

• Social media or content creation experience — a major plus
• Prior retail experience
• Proficiency driving manual transmission vehicles

Responsibilities

• Start in our comprehensive training program, where you’ll learn everything you need to become a BMW Genius
• Master the product so you can familiarize clients with the value and usability of BMW features — and present it all logically, eloquently, and with enthusiasm
• Be the first impression for our guests, building trust and excitement from first inquiry to first visit
• Respond to inquiries with personalized video messages — no scripts, no robotic responses
• Create engaging, authentic content that showcases our vehicles and our brand
• Connect with clients across video, phone, text, and email to build real relationships
• Deliver a high-touch, concierge-style experience at every step
• Follow up with new owners to ensure complete delivery satisfaction

Benefits

• Outstanding health insurance plan — Blue Cross Blue Shield of Illinois (PPO and HMO plans)
• Generous dental, vision, life, and supplemental insurance plans such as pet insurance, identity theft protection, and pre-paid legal insurance
• 401K plan with company contribution
• Generous PTO
• Employee discounts on vehicle purchases, parts, and service
• Wellness programs for employees and family members
• Generous tuition reimbursement program
• Free on-site health coaching: personalized wellness support from a certified health coach, including guidance on nutrition, fitness, lifestyle habits, and stress management
• On-site physician assistant
• The opportunity to further your career with a rapidly growing and successful dealer organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed